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Gaming FAQs

Q: How long can I view my transaction history?

A: You can access your transaction history for up to 30 days, ensuring you have ample time to review your gaming and financial activities on our platform.

Q: Where can I find the game rules and instructions?

A: Game rules are readily available within each game’s interface. We encourage players to familiarize themselves with the regulations to enhance their gaming experience.

Q: How can I track my game history?

A: Game history display methods vary by provider, but you can easily check your history by navigating to the ‘Members’ section and selecting ‘Betting Records’. This feature allows you to review the outcomes and details of your past games.

Q: What should I do if my internet disconnects during a game?

A: If you experience disconnection during, before, or after a game, we will review the game history. In cases of premature disconnection, the game will resume upon your next login. For immediate assistance, please contact our support team.

Q: Can I play games on my mobile device?

A: Absolutely! Our online casino games are accessible via smartphones. You can play through your internet browser or by downloading our app, which is available for both Android and iOS devices and offers you the flexibility to game on the go.

Banking FAQs

Q: How do I register my card and bank account?

A: You can register up to two cards under your account. Note that one bank account is only allowed to be registered under one user account to prevent sharing among multiple users. For any changes or deletions to your bank information, please reach out to our support.

Security FAQs

Q: Is Jilievo Casino secure?

A: Yes, Jilievo Casino prioritizes your security. All information sent to and from our site is encrypted with 128-bit SSL technology. Our systems undergo multiple third-party security tests annually, and we have a robust Intrusion Detection System monitoring our network traffic 24/7.

Q: Is my account safe?

A: At Jilievo Casino, we employ dual password protection for login and withdrawals and offer the option to use Google Authenticator for an additional layer of security. Our commitment to using advanced encryption technology ensures the safety of your information and funds.

Q: How is fund security ensured?

A: We collaborate with numerous international financial security institutions to develop leading fund transaction security protection encryption technology. This ensures the safety, stability, and speed of your transactions, making our platform trustworthy for all your gaming needs. At Jilievo Casino, we are dedicated to providing a safe, enjoyable, and transparent gaming environment. If you have any questions or need further assistance, our support team is always here to help. Welcome to the ultimate gaming experience at Jilievo Casino.
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